Terms of Service

By creating an account, accessing, or using the FleetTrust OS platform (the “Service”), operated by FleetTrust OS (“we”, “us”, or “our”), you (“User” or “Operator”) agree to be legally bound by these Terms of Service (“Terms”) and our Privacy Policy, incorporated herein by reference.

If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. If you do not agree with any part of these Terms, you must not use the Service.

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or via an in-app notice at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

FleetTrust OS provides an AI-powered fleet management SaaS platform designed for Private Hire Vehicle (PHV) operators licensed in Singapore. Our services include, but are not limited to:

• Real-time driver and vehicle tracking and management
• AI-driven compliance monitoring for PDVL, insurance, and LTA requirements
• Automated invoicing, rental management, and payment processing
• Driver performance analytics and safety scoring
• Document management and expiry alerts
• Fleet reporting dashboards and data exports

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice. We will not be liable to you or any third party for any such modification, suspension, or discontinuation.

To access the Service, you must register for an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must immediately notify us at hello@fleettrust.io of any unauthorised use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this obligation.

You may not create an account on behalf of another person without their authorisation, or use the account of another user without permission. Accounts are non-transferable without our prior written consent.

Free Trial. New accounts receive a 14-day free trial with full access to all features. No credit card is required to start the trial. At the end of the trial period, continued access requires a paid subscription.

Subscription Plans. Paid subscriptions are billed monthly or annually in advance, in Singapore Dollars (SGD) unless otherwise stated. Pricing is as displayed on our website at the time of subscription and is subject to change with 30 days notice.

Auto-Renewal. Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. By subscribing, you authorise us to charge your payment method on file for the applicable subscription fee at each renewal.

Cancellation. You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period, and you will retain access to the Service until that date.

Refund Policy. We do not offer refunds for partial months or unused portions of a subscription period. If you cancel mid-cycle, you will continue to have access until the end of the paid period; no pro-rated refunds will be issued. Annual subscriptions cancelled within 7 days of initial purchase may be eligible for a full refund at our discretion.

Late Payments. Failure to pay may result in suspension or termination of your account. Outstanding balances will accrue interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Upload or transmit malicious code, viruses, or harmful software
• Attempt to gain unauthorised access to our systems or other users accounts
• Scrape, crawl, or harvest data from the Service without written permission
• Use the Service for any purpose other than lawful fleet management operations
• Impersonate any person or entity, or misrepresent your affiliation
• Interfere with or disrupt the integrity or performance of the Service
• Resell, sublicense, or commercially exploit the Service without our written consent

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this policy, including removing content, suspending or terminating accounts, and reporting to law enforcement authorities.

The Service and all content, features, and functionality thereof including but not limited to software, algorithms, text, graphics, logos, icons, and data compilations are owned by FleetTrust OS and are protected by Singapore and international intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service solely for your internal business operations in accordance with these Terms. No other rights are granted.

You retain all rights to the data you input into the Service (“Your Data”). You grant us a limited licence to process Your Data solely as necessary to provide and improve the Service. We will not sell Your Data to third parties.

Your use of the Service is subject to our PDPA Compliance Policy and Cookie Policy, which are incorporated into these Terms by reference. By using the Service, you consent to our collection and use of personal data as described therein.

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

As a data operator, you are responsible for ensuring that your use of the Service complies with the Singapore Personal Data Protection Act 2012 (PDPA) in respect of your drivers and employees personal data.

We target a platform uptime of 99.5% per calendar month, measured excluding scheduled maintenance windows. Scheduled maintenance will be announced at least 24 hours in advance via in-app notification or email.

In the event of unplanned downtime exceeding the 0.5% monthly allowance, we will work to restore service as quickly as practicable and will communicate status updates via our status page. Service credits may be issued at our discretion for significant outages.

This uptime target is aspirational and does not constitute a binding service level agreement unless separately agreed to in writing. We are not liable for downtime caused by factors outside our reasonable control, including third-party infrastructure failures, force majeure events, or your own network issues.

To the fullest extent permitted by applicable law, FleetTrust OS and its directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business interruption, arising out of or in connection with your use of or inability to use the Service.

Our total aggregate liability to you for all claims arising out of or relating to these Terms or the Service shall not exceed the total amount paid by you to us in the 12 months immediately preceding the event giving rise to the claim, or SGD 500, whichever is greater.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability, so the above limitations may not apply to you in full.

Either party may terminate these Terms at any time. You may terminate by cancelling your subscription and ceasing use of the Service. We may terminate or suspend your account immediately, without prior notice, if we determine that you have breached these Terms, engaged in fraudulent or illegal activity, or pose a risk to the Service or other users.

Upon termination, your right to access the Service ceases immediately. We will retain Your Data for 90 days following termination, during which time you may request an export. After this period, Your Data will be deleted in accordance with our data retention policy.

Provisions of these Terms that by their nature should survive termination including but not limited to Sections 6, 9, and 11 shall survive.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by the courts of Singapore, to whose jurisdiction you irrevocably submit.

Before initiating formal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for at least 30 days following written notice of the dispute.

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us: